Excellence performance management is an effective method and tool for organizations to achieve sustained success.Jian De City Baisha Chemical Co., Ltd.After 2014Annual award of "},{Jian De City GovernmentQuality Award", continuously promote the implementation and in-depth application of excellence performance management in the organization, and insist on conducting annual excellence performance self-assessment, pursuing continuous improvement. 2015YearBaisha ChemicalDriven by mission, vision, and values, it has created excellent organizational comprehensive performance and made positive contributions to society.

1. Corporate Culture

1. Corporate mission, vision, core values and their interpretation

Company vision: "To excel, refine, and strengthen, build a century-old Baisha, and become a domestic industry benchmark";

Company mission: "Create a win-win atmosphere, create value for customers, create ideals for employees, create benefits for shareholders, and create welfare for society."

Connotation: Create benefits for customers, employees, shareholders, and society, with win-win as the ultimate goal, is the starting point and foothold of the company's development;

The company starts from customer needs, independently develops, continuously expands the application fields of products, making them widely used in industries such as dyeing and printing, leather, coatings, printing, and construction, to create maximum value for customers;

Employees are the "cells" of the company's development. Without the progress of employees, there is no development of the company. The company has made career plans for every employee, set up career promotion channels, and implemented a salary increase mechanism, allowing each employee to find a suitable position, play to their strengths, and continuously grow;

The company is committed to the path of technological innovation and the construction of core independent intellectual property rights, continuously enhancing the company's independent innovation capability and core competitiveness, while avoiding low-level and low-price competition with peers, possessing core independent intellectual property products that are highly competitive in the market, creating benefits for shareholders;

The development of enterprises originates from society, and creating welfare for society is the responsibility of enterprises. The company is committed to developing green and environmentally friendly products, adhering to the principle of environmental friendliness, and taking creating prosperity for society as a commitment to social responsibility, influencing and driving local economic revitalization through its own development.

Core values: "Dedication, Cooperation, Win-win."         

Dedication: Adhere to the concept that "those who contribute should receive reasonable returns". Any contribution made to the company should be recognized in different forms. At the same time, the company's senior leadership also firmly believes thatwhile developing, contributing to society will ultimately gain social recognition,and social recognition will more effectively promote the company's development.

Cooperation: The operation of the enterprise requires help and support from all aspects, and the development of the enterprise requires the unity and cooperation of everyone in the company. The company's senior management vigorously advocates team cooperation spirit, encourages strengthening cooperation and enhancing communication among various functional departments. Cooperation is also reflected in the close connection, mutual cooperation, and joint efforts between the company and suppliers and users.

Win-win: While the company develops itself, it fully integrates various social resources to create value for the enterprise, provide the most reliable and valuable products for users, create prosperity for society, create self for employees, and create opportunities for suppliers, striving to achieve a "win-win" situation.

2,Implementing corporate culture to create a cooperative win-win pattern:

The company starts from meeting customers' excellent needs and interests, balances the interests of customers and their stakeholders, and achieves synchronous development of enterprises, employees, customers, and suppliers by establishing a "win-win" partnership.

(1) Customer-centered drive for excellence. The company maintains the core value of the brand, pays special attention to customer expectations, and always thinks for customers. The company has established a complete quality assurance system and has passed ISO9001, ISO14001, and other management system certifications. In the company's performance development plan, customer satisfaction indicators are prioritized, providing comprehensive services with a customer-oriented approach.

(2) Focus on the unity of enterprise growth and employee interests. The companysenior leadership adheres to the "people-oriented" management philosophy, proposes the talent concept of "only talent is promoted, both virtue and talent are required, and everyone can utilize their talents", and through training and establishing internal personnel capability evaluation mechanisms, fully mobilizes employees' creativity and enthusiasm, encouraging employee growth.

The company pays attention to the spiritual civilization construction of employees. The company's senior leadership goes deep into the production front line to understand and comfort grassroots employees, organizes various cultural and sports activities: fun sports meetings, outings, cultural evenings, and "reading a book" learning activities to enrich employees' spare time. The company invests in improving employee accommodation conditions and establishes training centers, reading rooms, activity rooms, and skill internship bases within the company, aligning employees' personal career development with the company's development direction, improving employee satisfaction.

(3) Share benefits with relevant partners. Senior leadership insists on building a stable and excellent supply chain. Long-term strategic cooperation is carried out with major suppliers, establishing raw material quality system requirements to enhance the supporting cooperation ability of the supply chain and improve supplier satisfaction and loyalty.

The company pays attention to environmental benefits and social benefits, formulates detailed environmental management rules and regulations, and strictly implements them. In new construction, renovation, and expansion projects, it seriously implements environmental protection management, environmental protection measures, and the "three simultaneous" review and acceptance system of designing, constructing, and putting into production simultaneously with the main project, promptly eliminating energy waste and potential environmental protection accidents, and effectively strengthening safety and environmental protection management.

2. 2015Year quality management progress

1,Changes and challenges in the business environment faced by enterprises, main strategic measures to meet challenges

Currently, enterprises are facing a significant downward trend in the global realeconomy, a severe market environment, and weak consumption; raw material prices have risen significantly, and labor costs have increased; more companies are entering the additive industry, market competition is fierce, and the trend of decreasing market profit margins,Most upstream and downstream industrial chains face environmental protection restrictions, concentrated production suspension and rectification requirements, which can easily lead to financial risks;节能减排、 环保要求压力大等重重困难。为迎难而上，我们继续坚持以环保型高浓助剂为定位，Adhere to technology-driven, independent innovation, and enhance the core competitiveness of products.Promote the ultimate realization of strategic goals.

2, 2015Main operating results achieved in 201 and their comparison, industry position.

Customer and market results: According tothe company'scustomer satisfaction survey results show,as of2015YearNovember, the company'scustomer satisfaction98.5%.,Customer loyalty 95.5%, complaint resolution rate 100%, awarded the title of "Top 20 Comprehensive Strength Enterprises in the Chinese Textile Printing and Dyeing Auxiliary Industry" by the China Dyeing Industry Association Textile Printing and Dyeing Auxiliary Committee.

Human resources results: The company optimizes organizational structure and position settings.,The turnover rate of sales department personnel has steadily decreased, overall labor productivity has effectively improved, and employee income has also increased, earning the title of "Demonstration Enterprise for Improving Quality and Efficiency in Collective Wage Negotiation in Hangzhou."

    3. Major measures and effects of brand building.

In the era of brand competition, brands reflect the quality of enterprises, product quality, and the responsibility and credibility towards consumers, which is a manifestation of enterprise competitiveness. In its decades of development, Baisha has always been committed to building its own brand, continuously enhancing the company's visibility and reputation through brand building.

Based on the principle of "market-oriented," the company continues to conduct research and development activities, and through independent research and technological innovation, the core technology of its main products has obtained independent intellectual property rights. The company actively introduces modern enterprise management models and strictly controls product quality internally. By continuously improving the quality level and technological content of products, it enhances the "gold content" of the brand.

"With service as the purpose," the company has set up four offices in the Jiangsu market, Shaoxing market, Hangjiahu market, and Jinliwen market, using the offices as a base to implement pre-sale, in-sale, and after-sale services, establishing a 24-hour quality tracking management system. Sales personnel deeply understand market demands and customer needs, with customer satisfaction as the ultimate pursuit. Baisha Chemical has gained a good reputation in the textile printing and dyeing auxiliary industry through excellent sales service models, making the Baisha Chemical brand well-known and reputable. In addition, the company actively participates in various public welfare activities organized by social organizations, donating over 300,000 yuan in total, actively assuming its social responsibilities, adding more value to the brand, and in 201.5YearThrough"Hangzhou Famous Brand Products"re-examination..

    4. Summary of quality management improvements and innovations.

Quality managementsystemand various types of systems.The construction and continuous improvement of these systems are guarantees of product quality. The company strictly follows the requirements of various systems, formulates a complete testing management system, and hires senior engineers to be responsible for quality-critical positions in production, research and development, etc. The company strictly inspects every link from raw materials to finished products, instills quality awareness in employees through a complete training mechanism, trains employees' process operation skills, and ensures that the first pass yield rate of products reaches 100%. In addition, the company also entrusts testing agencies to test various performance indicators of its products to ensure that they meet enterprise standards.

The company strictly abides by commercial contracts, delivering products on time, in full, and with quality assurance. Each batch of products is marked with user information for easy identification; after the products are delivered to customers, feedback is tracked and collected until customer satisfaction is achieved. Standardized management is implemented in all aspects of production and operation to stabilize and improve product quality; energy conservation and emission reduction are encouraged, promoting participation from all employees, publicizing environmental protection concepts, and improving employees' overall quality, thereby ensuring product quality.

III. Contribution to society.

The main measurement results of the company's products, services, and operations on environmental protection, energy consumption, resource utilization, and safe production, including compliance with legal and regulatory requirements, and promoting sustainable development, are all satisfactory..

1. Environmental protection.

    In terms of environmental protection,Baishahas energy consumption per ten thousand yuan output far below the industry average, and has established a leading online monitoring sewage treatment system and solid waste treatment system, integrating energy conservation and emission reduction concepts into every aspect of enterprise management.2015In the year,Baishaby continuously optimizing the company's hazardous waste management system, hazardous waste is uniformly collected and stored, and is strictly handled in cooperation with qualified third-party units according to national requirements, reducing pollution emissions. For production wastewater that cannot be recycled, it is treated through an online monitoring sewage treatment system, and after meeting national safety standards, it is discharged into the sewage treatment plant through the sewage treatment pipeline.

2,Employee working environment harmful substances and occupational injury factors, measures and effects, and their comparison.

    2015In the year, the company invested various resources in occupational health and safety management, focusing on investigating the distribution of occupational health hazard factors in the company and inviting qualified third-party testing companies to test these factors. At the same time, to continuously reduce the impact of harmful factors on employee health and safety, relevant departments are required to formulate improvement measures and strictly implement and continuously improve these measures.

At the same time, the company continues to improve the occupational health management ledger.,Covering pre-employment, on-the-job, and off-the-job physical examinations and special operation personnel examinations.

3.Self-evaluation of ethical behavior.

The main measurement results of the company's integrity level, trust level of stakeholders, and other ethical behaviors. The company has received honors such as the A-level "Contract-abiding and Trustworthy" credit rating from the Zhejiang Provincial Administration for Industry and Commerce; the contract performance rate is 100%, and there has been no judicial dispute arising from payment issues.

4.Description of public welfare support.

The company is enthusiastic about public welfare, identifying key areas for support, mainly providing support for local cultural education, charity, and new rural construction. In special situations such as natural disasters, poverty alleviation, assistance to the needy, and assistance to the disabled, the company also donates according to specific circumstances: in recent years, the company has invested over 1 million yuan in social public welfare.2015YearContinuing to supportShishan Village with poverty alleviation funds of 15overten thousandyuan, helping the elderly, weak, sick, and disabled families in the natural village and surrounding natural villages.Support community resident activities 40,000etc.